Returns & Refunds Policy

Due to the perishable nature of our artisanal licorice, we are unable to accept returns on food items once they have been delivered. If your order arrives damaged or incorrect, please contact our customer care team within 7 days for a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, carefully check your licorice packages for any signs of transit damage or shipping errors.

• 2.
  Contact Customer Support

  Email our team at [email protected] with your order number and clear photos of any issues encountered.

• 3.
  Review and Approval

  Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or reshipment.

• 4.
  Resolution Process

  Approved claims will receive a replacement order or a full refund to the original payment method within 5-7 business days.