Frequently Asked Questions
Everything you need to know about your Licorice.com order and our premium treats.
Where does your licorice come from?
We source the finest artisanal licorice from all over the world, including traditional recipes from the Netherlands, Australia, Finland, and Italy to provide a truly global tasting experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their sweets sooner.
Do you offer gluten-free or sugar-free licorice options?
Yes! We have dedicated collections for both gluten-free and sugar-free dietary needs. Please check the 'Dietary' filter on our shop page to see all available options.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a replacement or refund.
How should I store my licorice to keep it fresh?
To maintain maximum freshness and texture, we recommend storing your licorice in a cool, dry place and keeping the packaging tightly sealed after opening.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to include a personalized gift message that we will print on a high-quality card and include in the box.